Returns & Exchanges
At Pumps, we want you to walk with confidence, which is why we offer a 30-day window for returns or exchanges on all footwear in original, unworn condition. If your new pair isn't a perfect fit, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your shoes in their original box.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.
Receive Your Refund
After our quality team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing